FAQ
ABOUT MY ORDER
Can i return my order?
You can return an item for a full refund or exchange.
If you're unhappy with your purchase or have ordered the wrong product, and wish to return it please email hello@thelittlehomie.com with your order number and we will advise next steps. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer.
All items that are sent back should include your order number details.
Return mail and resend costs are the responsibility of the customer along with any restocking fees. This will be deducted from the refund amount.
Unfortunately, we do not exchange products that are not in their original condition or are on sale. Sale items are considered final. Please note any discounted packs are considered sale items.
Can I change or add anything to my order?
Unfortunately we can not change or add anything to your order after it has been placed. You will need to make a new order if you wish to purchase further items.
Can I cancel my order?
Please contact Customer Care as soon as possible. If your order has not been shipped we might be able to cancel it. However, please note that as our warehouse works continuously on shipping orders, we cannot guarantee that we will be able to cancel your order at any given time frame.
Can I change my order delivery address?
Please contact Customer Care as soon as possible. If your order has not been shipped we might be able to change the delivery address. However, please note that as our warehouse works continuously on shipping orders, we cannot guarantee that we will be able to change it.
My item is faulty, I wish to send it back for a refund
In the unfortunate case that you have received a faulty/damaged item, please contact our Customer Care team as soon as possible so that they can help you.
How will I know that you have received my order?
We will send you a confirmation by email as soon as your order has come through in our system. As soon as your order has been shipped, you will receive a dispatch email with your tracking details.
I have received the wrong item, what do I do?
Please contact our Customer Care team within 7 days of receiving the item, so we can solve the issue.
I have not received all of my items, what do I do?
It could be that there is a second parcel on its way, however, always contact our Customer Care team within 7 days from receiving the order so we can help you!
REFUNDS ON ITEMS
Refunds will be made to you within 14 working days of the cancellation date of the order (for items not shipped) or from when the returned item(s) are received by The Little Homie. The refund will be credited to the same account that was used at the moment of purchase.
DUTIES ON RETURNS
Please note we are unable to refund delivery or import duties.
CONTACT / MY ACCOUNT
How can I contact The Little Homie?
Please take a look at our Contact Us section for more information.
Is my personal information kept private?
Please be assured that we consider all the information you share with us totally private and confidential. For details please read The Little Homie Privacy Policy.
At no point will we share, rent or sell your personal information without your consent. In order to process credit card orders online, we will also need information including your billing address, shipping address, telephone number, credit card number and expiration date. Please note that we do not keep your credit card details online and these details are therefore protected from any breach of security. Navigational information is only used for internal purposes to enhance the customer shopping experience and site usability and is not shared with any outside parties. Financial information is used to check the user’s qualifications and to bill the user for products.
I am a retailer and wish to sell The Little Homie products.
If you wish to sell The Little Homie range of products, you can contact our wholesale team by sending an email to stockists@thelittlehomie.com
I wish to get in contact with the marketing / PR team at The Little Homie.
If you wish to get in contact with our marketing or PR team, you can contact us at marketing@thelittlehomie.com.
PAYMENT AND PRICES
Which payment options do you offer?
You can pay with your credit or debit card. We accept Visa, Mastercard, and American Express. Alternatively, you can pay through your Paypal account. You can also pay through Paypal as a guest using your credit/debit card. In Australia, you can also pay with AfterPay.
In which currency will I be charged?
All our prices are either in USD or AUD dollars depending on where you live. We are unable to charge you in any other (local) currency.
Do I have to pay a customs fee/import duties?
You may be charged a customs fee/duties when you order from our website if you are based outside the United States and Australia. If you are unsure about the rules in your country, or for more information, we recommend you contact your local customs office.
DELIVERY AND RETURNS.
Where can I find delivery information?
Detailed shipping information can be found here.
What are the terms & conditions for returning an item?
As we understand there are times when you need to return an item. We accept items that are as new, i.e. undamaged, in their original packaging and tags attached.
See details of our return policy here.
How long does it take for my return to be processed?
It usually takes around 2-3 weeks after returning an item until we have processed your return. The shipping itself is usually around 3-4 business days. After your parcel has arrived at our warehouse it takes a few days for our returns department to process and register your return.
How long will it take for my refund to be visible?
It usually takes a 2-5 business days for refunds to be visible on credit cards, and 1-2 business days for Paypal refunds to show from the day we issued the refund. Please note that some banks do not show refunds until your next (monthly) overview. For more information, please contact your bank as they may still be holding on to the money.
Do you refund the shipping costs from my original order?
We offer free shipping on orders over a certain amount. However, if you have paid for shipping, we are unfortunately unable to refund these costs.
Note: If you have a question that is not answered on our site you can email us at hello@thelittlehomie.com
