FAQ

ABOUT MY ORDER

Can I change or add anything to my order?
Unfortunately we can not change or add anything to your order after it has been placed. You will need to make a new order if you wish to purchase further items.  

Can I cancel my order?
Please contact Customer Care as soon as possible. If your order has not been shipped we might be able to cancel it. However, please note that as our warehouse works continuously on shipping orders, we cannot guarantee that we will be able to cancel your order.

Can I change my order delivery address?
Please contact Customer Care as soon as possible. If your order has not been shipped we might be able to change the delivery address. However, please note that as our warehouse works continuously on shipping orders, we cannot guarantee that we will be able to change it. 

Can I return an item for a refund or exchange it?
You can return an item for a full refund or exchange - See details of our return policy here.

My item is faulty, I wish to send it back for a refund
In the unfortunate case that you have received a faulty/damaged item, please contact our  Customer Care team as soon as possible so that they can help you.

How will my order be packaged?
We take extra care to send your item(s) securely wrapped so your order will not be damaged during the delivery process.

How will I know that you have received my order?
We will send you a confirmation by email as soon as your order has come through in our system.

As soon as your order has been shipped, you will receive a dispatch email with your tracking details.

I have received the wrong item, what do I do?
Please contact our  Customer Care team directly within 7 days of receiving the item, so we can solve the issue.

I have not received all of my items, what do I do?
It could be that there is a second parcel on its way, however, always contact our  Customer Care team within 7 days from receiving the order so we can help you.

CONTACT / MY ACCOUNT

How can I contact The Little Homie?
Please take a look at our Contact Us section for more information.

Is my personal information kept private?
Please be assured that we consider all the information you share with us totally private and confidential. For details please read The Little Homie Privacy Policy.

At no point will we share, rent or sell your personal information without your consent. In order to process credit card orders online, we will also need information including your billing address, shipping address, telephone number, credit card number and expiration date. Please note that we do not keep your credit card details online and these details are therefore protected from any breach of security. Navigational information is only used for internal purposes to enhance the customer shopping experience and site usability and is not shared with any outside parties. Financial information is used to check the user’s qualifications and to bill the user for products.

I have a new email address, can I update this in my customer profile?
Please contact our Customer Care team so they can help you with updating this information.

I am a retailer and wish to sell The Little Homie products.
If you wish to sell The Little Homie range of products, you can contact our wholesale team by sending an email to wholesale@thelittlehomie.com. 

I wish to get in contact with the marketing / PR team at The Little Homie.
If you wish to get in contact with our marketing or PR team, you can contact us at marketing@thelittlehomie.com.

HELP WITH PLACING AN ORDER

Do you take orders via phone/email?
In the interests of protecting your privacy, we are unfortunately unable to place orders on your behalf. We can only accept orders and payments that come through our website.

I cannot create an account?
You do not need to create an account before you place an order. When you place and pay for your first order, we will ask for your personal information, such as your address and email. After that, you are automatically registered on the email address you used.

Do you ship to my country?
Most likely yes. You can select your region whilst completing your checkout.

Please note that you may be charged a customs fee/duties when you order from our website if you are based outside the United States, Australia and the UK. If you are unsure about the rules in your country, or for more information, we recommend you contact your local customs office.

PAYMENT AND PRICES

How do I make a purchase?
Once you have found an item you wish to purchase, select the quantity you require and click ‘Add to Cart’. You can continue shopping and adding items to your ‘Shopping Cart’ or go straight to ‘Checkout’. Once you are happy with the items and ready to purchase, click ‘Shopping Cart’. Fill in your address information and choose how you wish to pay. Continue through to the payment process to confirm your order.

Which payment options do you offer?
You can pay with your credit or debit card. We accept Visa, Mastercard, and American Express. Alternatively, you can pay through your Paypal account. You can also pay through Paypal as a guest using your credit/debit card. In Australia, you can also pay with AfterPay.

In which currency will I be charged?
All our prices are either in USD, GBP, NZD or AUD dollars depending on where you live. We are unable to charge you in any other (local) currency.

Do I have to pay a customs fee/import duties?
You may be charged a customs fee/duties when you order from our website if you are based outside the United States, Australia and the UK. If you are unsure about the rules in your country, or for more information, we recommend you contact your local customs office.

I have a discount code that does not work, what do I do?
In case you have received a discount code and it does not work, please contact our  Customer Care team so we can help.

The item I bought is now on sale, can you refund me?
It is very difficult for us to know if and when something will go on sale. As a result, we are unable to refund the difference if an item goes down in price after you have made a purchase.

DELIVERY AND RETURNS.

Where can I find delivery information?
Detailed shipping information can be found here.

Can I return my item?
You can return an item for a full refund or exchange - See details of our return policy here.

What are the terms & conditions for returning an item?
As we understand there are times when you need to return an item.  We accept items that are as new, i.e. undamaged, in their original packaging and tags attached.

See details of our return policy here.

How long does it take for my return to be processed?
It usually takes around 2-3 weeks after returning an item until we have processed your return. The shipping itself is usually around 3-4 business days. After your parcel has arrived at our warehouse it takes a few days for our returns department to process and register your return. This is due to the fact that they have to check and register all returns manually.

However, during busy periods, such as a sale, it may take up to 30 days for your return to be processed.

How long will it take for my refund to be visible?
It usually takes a 2-5 business days for refunds to be visible on credit cards, and 1-2 business days for Paypal refunds to show from the day we issued the refund.

Please note that some banks do not show refunds until your next (monthly) overview. For more information, please contact your bank as they may still be holding on to the money.

Do you refund the shipping costs from my original order?
We offer free shipping on orders over a certain amount. However, if you have paid for shipping, we are unfortunately unable to refund these costs.

How soon will I get my money back?
Refunds will usually be made within 14 days of the date of return of the item to The Little Homie. All undamaged, correctly returned products will be credited to the original method of payment.  For more information in regards to this, please check the returns section on our website.

Note: If you have a question that is not answered on our site you can email us at hello@thelittlehomie.com